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New Relic vs PagerDuty

Side-by-side comparison of New Relic and PagerDuty. Data-driven analysis for CTOs and engineering leaders.

Technical Profile

New Relic

Scalability
very high
Performance
very high
Learning Curve
moderate
Maturity
mature
Languages: Any via agents

PagerDuty

Scalability
very high
Performance
high
Learning Curve
easy
Maturity
mature
Languages: Any

When to Use

New Relic

  • +Full-stack observability
  • +Complex applications
  • +Cloud-native architecture
  • +Need unified platform

Avoid New Relic when

  • -Simple monitoring needs
  • -Very cost-sensitive
  • -On-premise only

PagerDuty

  • +Incident management
  • +On-call scheduling
  • +Enterprise needs

Avoid PagerDuty when

  • -Simple alerting
  • -Budget-constrained

Compliance & Security

New Relic

SOC 2GDPRHIPAAPCI-DSS

Security Features

EncryptionAudit LogsRBACMFA

PagerDuty

SOC 2GDPRHIPAAPCI-DSS

Security Features

EncryptionAudit LogsRBACMFA

Operations

New Relic

Maintenance
low
Monitoring
low
Backup/Recovery
simple
Hosting: cloud

PagerDuty

Maintenance
low
Monitoring
low
Backup/Recovery
simple
Hosting: managed

Frequently Asked Questions

How does scalability compare between New Relic and PagerDuty?

New Relic offers very-high scalability, while PagerDuty offers very-high scalability. Consider your expected traffic and data volume when choosing.

Which has the easier learning curve: New Relic or PagerDuty?

New Relic has a moderate learning curve, while PagerDuty has a easy learning curve. Factor in your team's existing skills and onboarding timeline.

What are the pricing differences between New Relic and PagerDuty?

New Relic uses a usage-based pricing model starting at Free tier, then $99/month with a free tier. PagerDuty uses a per-user pricing model starting at $21/user/month with a free tier. Evaluate total cost of ownership including operational overhead.

Which option is better for compliance: New Relic or PagerDuty?

New Relic supports SOC 2, GDPR, HIPAA, PCI-DSS. PagerDuty supports SOC 2, GDPR, HIPAA, PCI-DSS. Always verify current certifications directly with the vendor.

Need help deciding between New Relic vs PagerDuty?

Use our interactive decision tool for a personalized recommendation.